Refund policy

Digital downloads

PDFBites sells downloadable PDF guides. No physical products are shipped, so there are no physical returns or exchanges.

When we offer refunds

We offer refunds for an accidental duplicate purchase of the same product, or a technical problem with the supplied file that we cannot resolve after providing reasonable help or a replacement file.

We do not offer refunds for a change of mind, choosing the wrong product, or no longer needing a download, except where applicable law requires otherwise.

How to request help

Please use the Contact page on our store. Include your order number, the email address used at checkout, and a description of the issue. For duplicate purchases, include both order numbers if available. Please do not send passwords or payment-card details.

For missing links or files that will not open, we will first try to restore access or provide a working file. If we cannot resolve the file problem, we will issue a refund.

Approved refunds

Approved refunds are returned to the original payment method. The time it takes to appear in your account depends on your payment provider.

Your rights

Nothing in this policy limits any mandatory rights or remedies you have under applicable consumer law.